Front Desk Receptionist


Essential Duties and Responsibilities

The Dental Assistant performs many tasks requiring both interpersonal and technical skills. Although state regulations vary, responsibilities may include:

Duties and Responsibilities:

  • Welcome and escort patient in a professional and friendly manner from reception area.
  • Gather information from the patient and scan all information into an Electronic Medical Record (EMR).
  • Confirm insurance eligibility and coverage for each patient on each visit.
  • Schedule appointments and assist in appointment confirmation calls.
  • Answer patient questions regarding co-pays and/or deductibles and collect payments as appropriate.
  • Schedule/re-schedule appointments for patients.
  • Call patients to confirm upcoming appointments or to re-schedule missed appointments
  • Recognize signs of a dental emergency, and insure proper and timely response and notice to patient, staff, and emergency medical personnel when necessary.
  • Understand and explain insurance benefits and financial options in non-clinical terms.
  • Maintain a neat and organized work space.
  • Protect confidentiality of patient information.
  • Notify Office Manager of equipment trouble or general safety concerns.
  • Attend and participate in morning huddles, chart reviews and regular office meetings.
  • Understand and follow HIPAA regulations and maintain confidentiality.
  • Understand and follow state and Federal OSHA laws, infection control, safety standards in the dental office.
  • Learn and follow Familia Dental s administrative and operational procedures.
  • Review and follow Employee Handbook to ensure consistent standards.
  • Communicate with the Office Manager to establish office goals and insurance concerns.
  • Maintain professional working environment within office team.
  • Clean, dispose trash, and submit trouble ticket submission to correct any maintenance issues.
  • Additional delegable duties may be assigned.



Knowledge, Skills, and Abilities

  • Excellent customer/patient service and verbal communication skills.
  • Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
  • Ability to apply common sense understanding to carry out details written or verbally instructed.
  • Basic computer knowledge and experience with dental management software experience. EagleSoft experience is preferred.
  • Ability to work in fast paced, patient-focused environment.
  • Detail oriented. Dental Receptionist must be aware of and follow insurance plan rules and protocols.
  • Interpersonal skills. Sometimes patients are in pain and/or mental stress. The Dental Receptionist should be patient and sensitive to patient emotions.
  • Listening skills. Dental Receptionist must be able to listen to patients and other healthcare workers, and follow directions from a Dentist or supervisor.
  • Organizational skills. Dental Receptionist should have excellent organizational skills; insure all record keeping requirements are fully and accurately completed.

Qualifications (Experience, Education, Licensure, Certification)

  • Previous dental office experience preferred but not required.
  • Requires excellent customer service skills.

Physical Requirements

  • Ability to remain in a stationary position, sitting and/or standing, for extended time e. g. sitting at the reception desk and standing to file and distribute information .
  • Ability to bend, climb stairs and lift e. g., packing/unpacking boxes, stocking inventory on shelves .

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